Whilst we hope that you will never need to submit a claim it is reassuring to know that our claims service has been acknowledged not only by our clients but also by Insurance Companies for the prompt and professional handling of claims whatever the class of business.

All our clients’ claims, where insurance cover is operative, are processed and settled by insurers. However, as brokers we are the first point of contact and always encourage our clients and/or their representatives to make contact with us in the first instance. By doing so, we will advise you on your insurance policy cover and how to make a claim. From your first point of notification to full and final settlement our claims manager will monitor the progress of your claim and where necessary negotiate settlement on your behalf. Such monitoring includes ensuring repairs or replacement are completed to your satisfaction and costs are recovered, where appropriate, to protect any no claims bonuses and, of course, from third parties. By taking ownership of our client’s claim we are able to handle all queries or concerns, on your behalf, ensuring the claim is settled promptly and to your satisfaction.

It is important to note that in respect of personal lines business most insurers prefer to deal directly with the policyholder, however we are always on hand for assistance when necessary.

Should you, as a client, be thinking of making a claim or would like advice, please do not hesitate to contact our Claims Manager, David Puddifer Cert CII who will be happy to help with any query you may have, his direct number is 0151 609 3903 or email: dave@bisgnrl.co.uk

Alternatively you can complete and submit one of the following forms: –

Motor Claim Report Form

Or alternatively you can download our claim forms below: –

In the event that our office is closed, you may wish to contact your insurer directly using the relevant number from the list below: –

Ageas

Motor – Fleet Guard 0345 125 8833
Windscreen 0800 174764
Motor – Private Car 0345 122 3018
Motor – Van Guard 0345 122 3260
Household 0345 122 3018
Travel 0345 122 3280
Caravan & Camping 0845 122 3019
Commercial 0845 122 3283

 

Allianz

Motor Fleet 0330 102 1998
Motor Trade 0344 412 9996
Private Motor 0345 600 0676
Windscreen 0844 875 2490
Marine Cargo 0330 102 8608
Liability 0344 893 9500
Commercial Property 0344 412 9988
Engineering 01483 265825
Household 0345 073 1114
Directors & Officers 01483 218 782

 

APC Underwriting

All Claims 020 7256 3102

 

Arista

Motor 0345 415 0489
Windscreen 0345 128 7905
Professional Indemnity 0800 840 2432
Management Liability/D & O
Commercial 0345 415 0492

 

Aspen Risk Management Limited

Commercial 0345 073 187
Liability

 

Aviva

Commercial Motor/Glass 0800 246876
Motor Fleet 0800 246876
Private Motor/Glass 0800 678999
Motor Trade 0800 046 6229
Household 0800 012345
Household – Distinct 0800 051 1750
Commercial Property 0345 030 7761
Liability – Injury to Person 0345 300 7586
Liability – Vehicle Dam (not RTA) 0845 301 6045
Liability – Property Damage 0345 301 6042

 

Axa

Commercial Motor/Fleet 0345 900 4185
Motor Trade 0370 900 1753
Windscreen 0800 206 1809
Liability 01204 380 480
Disease
Commercial Property 0345 600 2716
Household 0330 024 6842
Private Car 0345 608 0230

 

Chubb/ACE

Business Travel 0345 841 0059

 

Citybond Travel

Travel 0203 824 0712

 

Commercial Express

Commercial 0800 978 8007

 

ERS

Motor Fleet 0330 123 5992

 

Gresham

Commercial 01322 223883

 

Home & Legacy

Household 0330 102 1863
Emergency Property Assist 0208 603 9849
Travel 0344 893 8360
Emergency Medical Assist 0208 686 1666

 

Insure It

Commercial 01902 796 786

 

Iprism

All 0845 465 2000

 

LV

Motor 0845 337 2671
Glass 0800 678 1010
Highway Car, Motor cycle 0800 032 2577
ABC Car 0800 633 5430
ABC Home 0800 653 5814
Commercial Vehicle 0800 028 9655
LV – Truck and Fleet 0800 028 9655
LV – Hire & Reward 0800 633 5373
Commercial 0800 032 1168
Liability 0800 032 1170
Legal Protection 0870 600 1480

 

NIG

Private Car 0845 607 1626
Motor Fleet 0345 300 4644
Windscreen 0800 363636
Liability 01732 520 270

 

Policyfast

LV – Property Owners 0800 032 1170
AmTrust Property Owners 0115 934 9818
Aviva Res Property 0844 891 5059
Aviva Com Property 0844 891 5059
Amlin 01245 396 688
Pen 0845 0011 783

 

Pen Underwriting

All 0330 100 790

 

RSA

Commercial Motor 0330 100 0565
Windscreen 0800 783 4695
Commercial Property 0330 102 4100
Commercial Property Glass 0345 111 0437
Engineering/Computer 0330 102 4026
Liability 0330 100 6479
0330 102 4257

 

QBE

Motor 0808 100 8181
Liability 0800 876 6399
Commercial Property 0800 085 3187

 

Vasek

Property 0115 950 5052

 

Zurich

Comm Motor 0800 302 9055
Private Car 0800 026 1779
Windscreen 0800 068 5710
Household 0800 026 1781
Emergency Assistance 0800 026 1782
Motor Fleet 08003 029 057

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