Whilst we hope that you will never need to submit a claim it is reassuring to know that our claims service has been acknowledged not only by our clients but also by Insurance Companies for the prompt and professional handling of claims whatever the class of business.

All our clients’ claims, where insurance cover is operative, are processed and settled by insurers. However, as brokers we are the first point of contact and always encourage our clients and/or their representatives to make contact with us in the first instance. By doing so, we will advise you on your insurance policy cover and how to make a claim. From your first point of notification to full and final settlement our claims manager will monitor the progress of your claim and where necessary negotiate settlement on your behalf. Such monitoring includes ensuring repairs or replacement are completed to your satisfaction and costs are recovered, where appropriate, to protect any no claims bonuses and, of course, from third parties. By taking ownership of our client’s claim we are able to handle all queries or concerns, on your behalf, ensuring the claim is settled promptly and to your satisfaction.

It is important to note that in respect of personal lines business most insurers prefer to deal directly with the policyholder, however we are always on hand for assistance when necessary.

Should you, as a client, be thinking of making a claim or would like advice, please do not hesitate to contact our Claims Manager, David Puddifer Cert CII who will be happy to help with any query you may have, his direct number is 0151 609 3903 or email: dave@bisgnrl.co.uk

Alternatively you can complete and submit one of the following forms: –

Motor Claim Report Form

Or alternatively you can download our claim forms below: –

In the event that our office is closed, you may wish to contact your insurer directly using the relevant number from the list below: –

Ageas

Motor – Fleet Guard 0845 125 8833
Windscreen 0800 174764
Motor – Private Car 0845 122 3018
Motor – Van Guard 0845 122 3260
Household 0845 122 3019
Travel 0845 122 3280
Caravan & Camping 0845 122 3019
Commercial 0845 122 3283

 

Allianz

Motor Fleet/Windscreen 0800 5875 858
Motor Trade 0844 412 9996
Private Motor/Windscreen 0844 893 9552
Personal Injury on above 0844 871 0788
PA & Sick / Bus Travel 01582 394 872
Accident & Health 01582 394872
Marine Cargo 01473 299325
Liability 0844 893 9500
Employers Liability – Disease 0845 071 0335
Commercial Property 0844 412 9988
Engineering 01483 265825
Household 0845 073 1114

 

Anglo Pacific

All Claims 020 7256 3102

 

Arista

Motor 0844 800 9906
Windscreen 0844 800 2751
Professional Indemnity 020 7280 8888
Management Liability/D & O
Commercial 0844 770 5150

 

Aspen Risk Management Limited

Commercial 0208 263 2408

 

Aviva

Commercial Motor/Glass 0800 246876
Motor Fleet 0800 246876
Private Motor/Glass 0800 678999
Motor Trade – New Claims 08000 964472
Motor Trade – Ex Claims 0800 046 6229
Motor Trade – P/Injury 08000 964472
Self Drive Hire 0800 246876
Glass 0870 417 2024
Household 0800 012345
Household – Distinct 0800 051 1750
Commercial Property 0800 555333
Liability – Injury to Person 0845 300 7586
Liability – Vehicle Dam (not RTA) 0845 301 6045
Liability – Property Damage (A-L) 0845 301 6042
Liability – Property Damage (M-Z) 0845 302 8434
Liability – Industrial Disease 0845 301 6050
Overseas 01603 683852
Engineering 0161 347 0104

 

Axa

Commercial Motor/Fleet 0870 900 0860
Goods Carrying/Haulage 0870 240 1069
Motor Trade 0870 900 1753
Windscreen 0800 206 1809
Recovery Team 0870 850 0685
Liability 0870 333 0936
Disease
Commercial Property 0845 600 2716
Household 0870 556 1161
Private Car 0870 900 8292
Engineers Unit – Bolton 0870 333 0924

 

Chartis

Motor 0844 477 6544
Pers Accident / Travel 0208 253 7401
Motor (Own Damage 0870 112 7113
Motor (Third Party Injury) 0161 952 8531
Commercial Property 0844 856 2026
Liability 0161 832 8521

 

Chaucer

Motor 0800 072 2050
Windscreen 0800 587 0808

 

Chubb

Household 0800 018 0678
Travel 0800 018 0678

 

Commercial Express

Commercial 0121 237 8894

 

ERS

Motor Fleet 0845 609 1235
Windscreen 0844 561 1934
Bus, Coach, Taxi, Mini-bus 0845 609 1283
Commercial Motor – Haulage 0845 609 1284
Bespoke Car & Van 08455 602 3382
Private Car 0845 602 3379
Private Van 0845 602 3389
Motorcycle 0845 602 3381
Household 0844 561 1372
Travel 0844 800 4299
Personal Accident 0844 800 4298
Agriculture 0845 602 3396

 

Gresham

Commercial 01322 223883

 

Groupama

Motor Fleet 0870 600 2123
Commercial Motor 0870 600 2123
Private Car 0870 240 1895
Motor – Personal Injury 0870 600 2123
Windscreen 0800 587 6899
Household 0870 240 3093
Commercial 0870 600 2123

 

Home & Legacy

Household 0844 893 8360
Emergency Property Assist 0845 070 1128
Legal & Identity Theft Advice 0845 070 1128
Travel 01243 621386
Emergency Medical Assist 01243 621156

 

Iprism

House & Home (Ageas) 0845 465 0012
Commercial & Liability 0845 465 0044
Legal Advice 0845 465 0008
Home Emergency 0845 465 0011

 

Keelan Westall

Property 01420 488288
Liability 01420 488288

 

LV

Motor 0845 337 2671
Glass 0800 678 1010
Highway Car, Motor cycle 0871 222 6062
Highway Van 0845 337 2671
ABC Car 0845 640 5105
LV – Truck and Fleet 0845 337 2671
LV – Hire & Reward 0871 221 5229
LV – Motor Trade 0871 222 6062
LV – Business Insurance 0845 640 5170
Commercial 0845 640 5170
Legal Protection 0870 600 1480

 

NIG

Private Car 0845 607 1626
Motor Fleet 0845 300 4644
M/Trade – Road Risks 0845 300 4644
M/Fleet & M/T Road – Fax 0845 878 8368
Motor Personal Injury 0845 301 5830
Windscreen 0800 328 1992
Third Party Unit 0121 695 1153
Household 0845 607 1626
Liability 0845 246 5604
Products / Financial Loss 0207 656 6589
Commercial 0845 246 5602

 

Policyfast

Allianz Fleet 0800 587 5858
AXA Fleet 0870 900 0860
Chaucer Fleet 0800 072 2050
LV – Fleet 0845 337 2671
LV – Windscreen 0800 678 1010
HSBC -Fleet 0845 605 6056
Jubilee Minibus Claims 0800 435644
Aviva Minubus Claims 0800 678999
Aviva Courier Claims 0800 678999
Aviva Fleet 0800 678999
LV – Property Owners 0845 640 5170
AmTrust Property Owners 0115 934 9818
Aviva Property Owners 0550 114477

 

RSA

Private Car 0870 165 0504
Private Car  (NON FAULT) 0800 096 4567
Household 0870 165 0504
Commercial Motor 0845 077 0119
Motor Trade 0845 077 0119
Fleet 0845 300 4006
Windscreen 0800 783 4695
Commercial Property 0845 077 0120
Engineering/Computer 0161 235 3000
Liability 0845 077 0121
Goods In Transit 0161 235 3890
Pers Accident / Travel 0845 071 6204
Construction 01403 232400

 

Summit at Lloyd’s

Motor Fleet 01245 396213
Windscreen 01245 396213

 

Towergate

Commercial 01708 777730

 

UK General

Motor > 1st October 2012 0844 209 0999
Windscreen 0844 875 2490
Commercial 0844 209 0999
Liability 0844 209 0999
Commercial Legal Protection 0117 934 2000

 

Vasek

Property 0115 950 5052

 

Zurich

Comm Motor (TP) 08453 002055
Comm Motor (Own Dam) 08453 002055
Private Car 0800 400641
Windscreen 0800 400641
Household 0845 601 0869
Commercial Property 08453 002055
Liability 08453 002055

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